Shipping Policy

Effective Date:January 1, 2026

Last Updated:April 30, 2026

1. Processing Time

Orders are generally processed and dispatched within two (2) business days of payment confirmation. For cryptocurrency orders, “payment confirmation” means the transaction has confirmed on-chain (typically under 10 minutes for most coins, longer for Bitcoin). Orders placed on weekends or U.S. federal holidays will be processed on the next business day. All products are packaged in accordance with applicable shipping regulations to maintain product integrity during transit.

2. Shipping Methods & Costs

We offer the following shipping options at checkout:

• Standard (5–7 business days) — $9.99, or complimentary on orders exceeding $150.00 USD within the continental United States.
• Priority (2–3 business days) — expedited carrier service. Cost calculated at checkout based on weight and destination.
• Express (1–2 business days) — fastest available carrier service. Cost calculated at checkout.

Shipping timelines are estimates and not guarantees. PepMax shall not be liable for delays caused by carriers, customs, severe weather, or force majeure events. Lyophilized peptides are stable at ambient temperature for short shipping durations; we use insulated packaging during extreme weather conditions where appropriate.

3. Geographic Restrictions

PepMax currently ships within the continental United States only. We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations. We are evaluating expansion of our shipping capabilities and will announce updates through our newsletter.

4. Tracking & Delivery

Once your order ships, you will receive an email with carrier tracking information. You may also view your order status from your account dashboard. We recommend monitoring tracking updates and being available to receive your package on the estimated delivery date. Most carriers will leave packages at the delivery address without requiring a signature unless explicitly requested.

5. Risk of Loss & Address Accuracy

Title and risk of loss pass to the Buyer upon delivery to the carrier. Once a package leaves our facility, responsibility for the shipment transfers to the carrier and ultimately to the Buyer upon delivery. It is the Buyer’s responsibility to provide an accurate and complete shipping address at checkout; PepMax is not responsible for orders delivered to incorrect addresses provided by the Buyer, and re-shipment of such orders will be at the Buyer’s expense.

6. Lost or Damaged in Transit

If your package is lost in transit or arrives damaged, please contact us within seven (7) calendar days of the carrier’s expected or actual delivery date. Include your order number and, where applicable, photographic evidence of damage. We will work with the carrier to investigate and, where appropriate, issue a replacement or store credit in accordance with our Returns & Refund Policy.

7. Order Modifications

Orders may be modified or cancelled within one (1) hour of placement, before they enter processing. Contact our support team immediately at support@pepmax.bio or (520) 403-0562 (Mon – Fri, 9 AM – 5 PM MST) if you need to make changes. Once an order has entered processing or shipped, it cannot be modified or cancelled.

8. Contact

Questions about your shipment or this policy? Contact us at:
PepMax LLC
7291 N Scottsdale Rd, Unit 1009, Scottsdale, AZ 85253
Phone: (520) 403-0562 (Mon – Fri, 9 AM – 5 PM MST)
Email: support@pepmax.bio

This policy summarizes Section 6 of our Terms & Conditions. In the event of any conflict between this page and the Terms & Conditions, the Terms & Conditions control.